Auto Delivery Order FAQ
Popular Questions
Q) What's the difference between Retail Customer and Priority Customer?
A) As a NATURAZEN Priority Customer, you can purchase NATURAZEN products at a Priority Price, save 10% on retail price, for your personal or household use. With NATURAZEN’s Refer a Friend program, you will also earn product credits as you introduce NATURAZEN to your friends. You can spend your product credits on your future purchase of NATURAZEN products and save more!
Q) What is Auto Delivery Order (ADO) Subscription and what would I receive?
A) ADO Subscription is an amazing program where a Priority Customer, Brand Affiliate and Distributor can receive NATURAZEN products monthly with special offers, save additional 10% on purchase and special rewards.
ADO Subscription Requirements
Q) Are there any requirements to enroll the ADO Subscription program?
A) Yes. Only registered NATURAZEN’s Priority Customers, Brand Affiliates and Distributors can enroll the ADO Subscription program.
Q) Is there a minimum amount I have to spend each month when I am on Auto Delivery Order?
There is no minimum order, and you can put your Auto Delivery Order on hold at any time or cancel.
Q) Can I put on hold or cancel my Auto Delivery Order at any time?
Yes, if you see that you are accumulating too much product and don’t want your
Auto Delivery Order delivered next month, you can put it on hold and set a resume date, or when you want to resume. To cancel and resume your ADO subscription, please contact your local Service Centre by phone or email. You cannot cancel your ADO Subscription online.
Q) Is there a cancellation fee?
A) No, there is no cancellation fee.
Q) Is there any documentation needed to cancel my Subscription?
A) No, there is no documentation needed to cancel. You just need to contact your Service Centre by phone or email to do so.
Q) How will I know if my Subscription has been cancelled?
A) A confirmation email is sent to the email address that is provided on your Subscription order.
Q) What is a hold?
A) A hold is when your Subscription order does not ship for a coming month.
Q) How long is a hold?
A) A hold is a one month period.
Q) How do I put a hold on my Subscription?
A) To put a hold on your Subscription, you will need to contact the Service Centre, and set your resume date.
Q) If I hold an ADO Subscription order does it hold the other ADO Subscription orders under my account?
A) No. you have the option to hold all or specify which ADO Subscription order to hold.
Q) How many holds do I have per year after the first month hold?
A) You may put your Subscription on another hold up to 3 months/shipments per year. You have to call the Service Centre or send email to Customer Service again before the hold is ended.
Product FAQ
Q) Are there any restrictions to what product I can order on an ADO Subscription?
A) Yes. Promotional and Holiday packages are restricted from Subscription orders. However, you may place any individual product order. Some packages such as marketing packages and business tools can be added to your Subscription order but with no further discount, and Point Value will not be earned.
Q) Can I change my products each month when I am on Auto Delivery Order?
No, you can change your order every month either online, email or by phone. It’s fast and simple.
Q) Can I have an ADO Subscription order ship more than once a month?
A) No. Each member is allowed to create for as many Subscription orders as they please, but each Subscription order may only have one shipment per month.
Q) Will I be notified when my order ships?
A) Yes, an email is sent to the email address that is provided with your Subscription order and is sent out every time your Subscription ships.
Q) How do I pay for my Subscription?
A) Your Subscription order is charged to the credit card or payment type you have placed on file.
Q) What payment types are accepted for online orders?
A) MasterCard and Visa credit card payments are only available for online orders.
Q) Is my Payment Secure?
A) Yes. Your payment information is 100% Secure. All orders are don't through the NATURAZEN shopping cart which uses SSL Connection (Secure Sockets Layer) digital encrypted connection between servers. This is the http(s) at the front of the URL. Your payment and card information shopping experience is 100% secure.
Q) What happens to my Subscription when my credit card expires and payment declines?
A) You will be informed by SMS and email to update your credit card details if they have expired or changed. If no activity is performed to update the credit card details within 30-days of notification the Subscription will be cancelled.
Q) Can I change an order right after it’s placed?
A) As soon as your order is placed. It goes directly to the shipping company for processing. Unfortunately, it is impossible to make changes once purchased and confirmed. However NATURAZEN offers a 100% 30 day Money Back Guarantee as long as the products are in a resalable condition.
Q) What if I have a problem with order when received?
A) On the very rare occasion there is a damaged or incorrect product, please contact us directly or use Contact Us form on NATURAZEN website and we will rectify the problem immediately.